Terms and Conditions
When you access or use the services provided by Crazy Luck Casino, you agree to follow the rules set out in these Terms and Conditions. Please read them thoroughly, as they form a legally binding agreement between you and the operator. Your continued use of the website indicates your acceptance of all provisions contained herein.
Acceptance and Scope
These terms govern every aspect of your interaction with the platform, including registration, financial transactions, gameplay, bonuses, and customer support. They should be read alongside our Privacy Policy and any game-specific rules. If you do not agree with any part of these conditions, you must stop using the site immediately.
Eligibility and Account Registration
To open an account you must be at least eighteen years old and legally entitled to gamble in your country of residence. You may only hold one account. All information provided during registration must be accurate, complete and kept up to date. We reserve the right to verify your identity at any stage and may suspend or close accounts where verification cannot be completed to our satisfaction.
Account Security
You are responsible for keeping your login details confidential. Any activity carried out under your account will be regarded as having been performed by you. If you suspect that your account has been compromised, you must notify us without delay. We are not liable for any losses resulting from unauthorised access when you have failed to safeguard your credentials.
Deposits and Withdrawals
All funds deposited must come from a payment method in your own name. We do not accept third-party deposits. Withdrawals can only be made to payment methods that have previously been used to deposit and successfully verified. Processing times vary depending on the method chosen and any additional security checks that may be required. You may be asked to provide further documentation before a withdrawal is approved.
Where a withdrawal request is made, any unsettled bonus funds or wagering requirements may need to be satisfied or forfeited before the request can be processed. We maintain the right to set minimum and maximum transaction limits which may change from time to time.
Bonuses and Promotional Offers
From time to time we make bonus offers available. Each promotion comes with its own set of terms which you must read carefully before participating. Unless stated otherwise, all bonus funds are subject to wagering requirements before any winnings derived from them can be withdrawn. We reserve the right to withdraw, amend or suspend any promotional offer at our discretion.
Abuse of bonus offers, including but not limited to creating multiple accounts to claim the same offer, will result in the forfeiture of all bonus funds and any winnings obtained through them.
Responsible Gaming
We are committed to promoting responsible gambling. Tools are available to help you manage your play, including deposit limits, loss limits, session time reminders and self-exclusion options. If you feel that gambling is becoming a problem, we encourage you to use these tools or contact our customer support team for further assistance. We also participate in industry schemes designed to identify and support at-risk customers.
Prohibited Activities
Certain behaviours are not permitted and may lead to immediate account closure. These include, but are not limited to, fraudulent activity, collusion with other players, use of automated scripts or bots, chargeback abuse, and providing false or misleading information. Any winnings obtained through such activities will be confiscated.
You must not use the platform in any jurisdiction where gambling is illegal. It is your sole responsibility to ensure that you are legally permitted to play in your location.
Intellectual Property
All content, graphics, software and trademarks appearing on the website remain our property or that of our licensors. You are granted a limited, personal, non-exclusive licence to use the platform for private entertainment purposes only. Any other use is strictly prohibited.
Limitation of Liability
The website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law we disclaim all warranties, express or implied. We shall not be liable for any indirect, consequential or special damages arising from your use of the platform, including loss of profits or data.
Our total liability to you shall not exceed the amount you have paid to us in the preceding twelve months. Nothing in these terms excludes our liability for fraud, death or personal injury caused by our negligence.
Changes to These Terms
We may update these Terms and Conditions from time to time. The revised version will be published on the website and the date of the latest update will be shown at the top of the page. Your continued use of the platform after any changes constitutes acceptance of the new terms. We recommend that you check this page regularly.
Governing Law and Disputes
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, although this does not prevent us from seeking legal redress in any jurisdiction where you may be located.
Last updated: March 2025